He wāhanga nui ngā whata whakaaturanga o ngā toa hokohoko waitohu me ngā toa tuimotu, ehara i te mea hei whakarei ake i te ahua o te waitohu anake, engari hei whakapiki ake hoki i ngā hoko me te kukume mai i ngā mahi tahi pakihi me ngā raihana. Nā tēnei he mea nui rawa te whiriwhiri i te kaiwhakarato tūnga whakaaturanga tika he kaha te hanga me te tuku, engari ka taea hoki te whakataurite i ngā whakaaro o te kiritaki me te hoahoa i tētahi hua tūnga whakaaturanga e ōrite ana, e taurite ana hoki i te whai huatanga o te utu. Mō te whakawhitiwhiti kōrero pai ake me te mārama tika ki ā mātou kiritaki, ka whakaratohia e mātou he raupapa tohutohu tukanga me te whakarite uiui hei tohutoro mā ā mātou kiritaki.
Anei te hoahoa tukanga uiui->quote->tauira->ota whakaputa->tuku->tukunga->whai muri i te hoko a tā mātou kamupene, tirohia i raro nei,
Uiuitanga (mēnā ka taea e te kiritaki te whakarite i mua):
1. Kei te kiritaki tana ake hoahoa whata whakaaturanga me tana ake tuhi, mā te tauira rānei e hiahia ana ki te whakarato mai i ngā mōhiohio tae atu ki te rahi, te rauemi, te hanganga me te rahinga.
(he maha atu ngā kōwhiringa, pērā i te papa, te papa kaute rānei, te hoahoa kotahi/rua/toru/whā taha, mahi taumaha/māmā, rama, wira, whata, matau, kete me ētahi atu)
2. Mena kāore te kaihoko i te mārama ki ngā whakaritenga o te tauira tūnga whakaatu, ā, ka taea e ia te homai he aha te hua hei whakaatu, te rahi o te hua, te rahinga me ētahi atu whakaritenga, ka tūtohu mātou i ngā tauira e tika ana hei tohutoro me te whiriwhiri.
3. Whai muri i tā mātou kōrero ki te tari hoahoa, me te whaihua o te whakaputanga, ka tukuna atu he tohutohu ngaio me ngā whakahua mō ngā rahinga rerekē (ki te kore te kiritaki e mārama ki te hanganga o te whata whakaatu, ka whakaratohia e mātou he tuhi hanganga māmā hei whakaū mā te kiritaki).
Tauira:
1. Ina whakaū te kiritaki i te utu mō ia wae, ka whakatakoto i te ota tauira, ā, ka riro mai i a ia te utu tauira, ka tukuna e mātou ngā tauira tuhi ki te kiritaki i roto i ngā rā mahi e 2-3 hei whakaū i ngā mōhiohio katoa, kātahi ka whakarite i te whakaputanga.
2. I te wā e whakaputa ana i te tauira, ka whakahoutia e mātou te āhua o te tauira ki te kiritaki i ia 3-5 rā mahi, ā, ka mau tonu te whakawhitiwhiti kōrero ki te kiritaki. Kia oti te tauira-haurua, kohikohia te tauira i te tuatahi, ka tukuna atu he urupare ki te kiritaki hei whakaū, me te whakaū i ngā mōhiohio mō te takai (tae atu ki te kohinga whakairoiro, taputapu rānei).
Kia oti te peita/pani paura o te tauira, ka huihuia anō e mātou te tauira me ngā taputapu katoa, ka tukuna atu ngā ataata me ngā pikitia ki te kiritaki hei whakaū. (Mēnā me whakarerekē te kiritaki, me ētahi atu whakaritenga rānei, ka mahi tahi mātou ki te mahi i ngā whakarerekētanga iti.)
3. Whakaotia te takai tauira ka tukuna atu, ina tae mai te tauira ki te kiritaki, ka whakamōhio atu mātou, ka aroturuki i ngā urupare i te wā tonu, ka tohua ngā whakaaro me ngā tohutohu a te kiritaki, ka whakatika i ngā raruraru katoa i roto i te ota nui.
Te Hanga Tono - Te Tukunga - Te Whai Muri i te Hoko:
1. Tīmatahia te hanga papatipu i muri i te whakaūnga o te ota papatipu me te whakaritenga o te moni tāpui (mēnā he whakarerekētanga a te kiritaki, ka hangaia e mātou tētahi tauira o mua i te hanga, ka tangohia ngā ataata/whakaahua ki te kiritaki hei whakaū i mua i te hanga), ā, ka whakahoutia te āhua o te hanga i ia 5-7 rā mahi. Ka whakaū anō hoki mātou i te tānga o te kātene, ngā tohutohu tāutanga me ngā whakairoiro waitohu me ētahi atu.
2. Mena ka kitea e tā mātou QC he raruraru kounga i roto i te whakaputanga, ā, ka mahi anō mātou i ngā mahi e whakaroa ai te wā tuku, ka whakamōhio wawe mātou ki te kiritaki kia whiriwhiria te wā tuku, kia taea ai e te kiritaki te whakarerekē i te wā tuku i mua. (Engari i te nuinga o te wā ka taea e mātou te pupuri i te tuku i te wā tika)
3. Ina tata oti te ota, ka whakamōhio atu mātou ki te kaihoko i mua i te wā, ka tukuna atu ngā pikitia hanga, ngā pikitia takai me ngā pikitia whakarārangi hei whakaū (ki te kore rānei, ka whakarite te kaihoko i te tirotiro QC a te tuatoru), ā, ka utua te toenga i mua i te tukunga. (Ka whakaritea e mātou te tukunga me te kaituku tuku i mua i te wā kia kore ai e whakaroa te wā arahi)
4. Whai muri i te whakaū a te kiritaki i ngā mōhiohio katoa, i te whakaoti rānei i te tirotiro, ka āwhina mātou ki te tuku atu i ngā taonga, ki te uta rānei i te ipu, ki te whakahaere i ngā tuhinga whakapuakitanga tikanga, ā, ka whakarato i ngā tuhinga whakawātea tikanga i roto i te wiki kotahi.
5. Ina tae mai ngā taonga ki te kiritaki, ka aroturukihia e mātou, ka kohia hoki ō rātou urupare i roto i te wiki kotahi. Mēnā he raruraru kei te tāutanga, ka whakaratohia e mātou he ataata, he pikitia rānei hei ārahi i te otinga. Mēnā he raruraru kounga, ka whakaratohia e mātou ngā otinga i roto i te wiki kotahi.
Ko tā mātou tumanako kia āwhina i ngā kiritaki hou ki te tiki atu i ngā mōhiohio me ngā whakaaro whai hua mai i te uiui me te whakawhitiwhiti kōrero mā te tukanga i runga ake nei, kia nui ake te wā hei whakaoti i te ota, kia noho hei tetahi o ngā kaiwhakarato pai rawa atu mā te kiritaki, kia nui ake ai hoki te moni whiwhi mā te whakamahi i tā mātou whata whakaatu.
Wā tuku: Hakihea-19-2022
